FAQ, FREQUENTLY ASKED QUESTIONS
1. How do I make a return?
As a customer, you always have a 14-day right of withdrawal under the Distance Contracts Act. The withdrawal period starts from the day you receive the goods. Remember that you can only cancel purchases of products that have been sealed for health and hygiene reasons, if the seal is unbroken. Read more here: https://www.konsumentverket.se/
We will refund the amount of your purchase within 14 days of receiving your notice of withdrawal. Refunds are made in the same way as the original payment.
The returned product should be returned in substantially unchanged condition. If you have handled the product to a greater extent than is necessary to determine its characteristics or functioning, a reduction in value may be applied to the refund corresponding to the reduction in value caused by the aforementioned handling. The consumer is liable for damage caused by the return transport if it was negligent (for example, in the choice of carrier or in the packaging of the goods).
You can order a return consignment note from Sticksonline by email (cost 99:-).
2. How will my money be refunded?
We will refund the amount of your purchase within 14 days of receiving your notice of withdrawal. Refunds are made in the same way as the original payment. However, we may withhold payment until the goods are returned to us or proof that the goods have been returned, whichever comes first.
3. How do I complain about a product?
We are responsible for defects (in your purchased product) that were present at the time of delivery and that become apparent within three years of that time. You need to complain about any defects within a reasonable time after you should have noticed the defect. A claim made within two months of noticing the defect is always considered to have been made in time. A claim based on an error is time-barred if it is not made within two months of the expiry of the aforementioned three-year period. In case of a claim, please contact us: sticksonline@sport77.se.
Enter the order number and the reason for the complaint in your email so we have an easier time handling your case, read more here.
Keep in mind that you can only cancel purchases of products that have been sealed for health and hygiene reasons, if the seal is unbroken, more information is available here: https://www.konsumentverket.se/
4. I want to exchange a product, how do I do it?
If you want to change the color, size or model, you pay the return shipping yourself and place a new order on the website. You can order a return shipping note from Sticksonline via email (cost 99:-)
5. How do I know that you have received my order?
You will receive your order confirmation within 24 hours to the email address you used to place the order. If it's been more than 48 hours and you still haven't received a confirmation, please contact our customer service - we will be happy to help you.