Terms & conditions
Sticksonline is a company registered in Sweden. These conditions apply to purchases made by residents outside of Sweden. Some terms only affects citizens outside the European Union.
Conclusion of Contract
The contract is concluded when Sticksonline has confirmed your order to the email address you have provided. By ordering from us you agree to these terms.
Payment
Secure Payments whith Klarna Paypal ,Visa & Mastercard
When ordering from Sticksonline you can choose to pay via credit card, invoice from Klarna or instalments.
Credit Card payments are made via our partners Klarna Nets and Paypal. They are certified under the new stricter security requirement PCI DSS (Payment Card Industry Data Security Standard).
This allows you to feel completely safe when you pay by credit card at Sticksonline.
Shipping
We ship your order whith DHL UPS or Postnord.
If you order outside EU, there can be additional import fees based on the total amount of your order. Please contact customs for additional details.
Self-retrival
Sticksonline delivers, through UPS and DHL send the product to the UPS/ DHL- office closest to the address that you have stated above. When the goods are delivered you get a message saying where you can retrieve the package.
See price offer in checkout
Resident outside European Union, including Norway EUR, inc. VAT
Delivery time
All sticks that we have in stock will be sent within 24h. Normal delivery is 1-5 business days in Sweden (3-7 business days outside Sweden).
Damage during transportation
If the package and/or the contents are damaged when you receive it, you should report it immediately. If you retrieve and open the package and then discover the damage please contact Sticksonline immediately. Transport damage must be claimed to us within "reasonable time" from the defect was or should have been discovered. Complaints that occur within 14 days from time of purchase are always considered as within "reasonable time".
VAT & Customs (only affecting residents outside the European Union)
Customers residing outside the European Union may suffer from VAT and custom duties when goods cross the national customs. Sticksonline is not liable for these charges. Citizens outside the European Union do not pay VAT when ordering from Sticksonline.
Unclaimed goods
Sticksonline charges the customer the actual return shipping cost for non-retrieved items. Including any VAT and custom duties.
Returns & exchanges
Returns
All clients have the right to return or change their product.
If you would like to return your item and get a refund, you must notify Sticksonline within 14 days from the date of delivery. The goods must be sent back to Sticksonline intact and in original packaging with the labels still on the product. The client may of course try the product. When Sticksonline receives the goods and states that no damaged has been made they will, within 30 days, return the correct amount.
The customer is responsible for return shipping cost and transportation risk.
In the matter of composite sticks there is a warranty-time of 30 days. You can only claim the warranty when there is a defect from the factory - which means that many sticks in the same production are breaking in the same way. This is very rare.
A stick that breaks for example via a shot usually means that it had one or many hits which causes cracks in the stick. This can cause breakage when you shoot the puck in it's full strength. This is not included in the warranty because it has happened by the games nature.
Of course, You have the right to change a product that is incorrect, but only the original faults are included in the warranty. For example does that not include normal wear and tear of the stick. Please contac our supportcenter as soon as you discover the error.
Changing a product
If you want to exchange your item you must notify Sticksonline within 14 days from the date of delivery. Notification shall be made to sticksonline@sport77.se. The goods must be sent back to Sticksonline intact and in original packaging with the labels still on the product. The client may of course try the product and then put it back in its original packaging.
The customer is responsible for return shipping cost and transportation risk.
All goods shall be sent to:
Sport 77/Sticksonline
Vikingagatan 42
89138 Örnsköldsvik
Sweden
Warranty & Complaints generallly
The consumer has the right to complain about a product for three years. The defect must be reported as soon as possible or as soon as the defect should have been detected. Reporting a defect in the product within 31 days (1 month) is always considered within a reasonable time. The consumer must notify the consumer of the defect and defective defects or delay in an appropriate manner.
The National Board for Consumer Disputes Box 174, SE-101 23 Stockholm, Sweden
Warranty & Complaints about Hockey Sticks
Hockey is one of the hardest and fastest sports out there. Close fights involve a lot of punches and knocks on all equipment, especially the stick. The stick is made of the finest composite materials, which makes them very light and twist/bend strong. But they do have a weak point, which is the external influence of the game itself. If it weren't for external influences such as punches, bangs, shots and step marks, the club would probably last almost forever.
Material defects are a very rare reason for the club to break, but if this is the case, it usually happens quite immediately when the sticks starts to be used. If you are unlucky, you may get a shot or damage on the stick in the first training session which means that the stick may later break when shot.
The Supplier only accepts obvious and obvious material/manufacturing defects. We at Sticksonline are trained by the suppliers and assess complaints according to their rules.
In the event of an approved complaint, the product will primarily be refunded.
The following is required in the event of a complaint.
- Order number/receipt
- Pictures of the stick from different angles. (The entire stick must be visible in the picture.)
- Pictures of the sheet from both sides without tape.
- Description of damage etc.
The pictures should be of good quality with good lighting, no close-ups. Should it turn out that we are unable to make a decision via pictures, we will request the gavel for indulgence.
Complaint Form:
https://1drv.ms/w/s!AliRXEIU_lmB0nHe39Os2g-m_-XX?e=6BLChO
Complaints should be sent to:
Sticksonline/Sport77
Vikingagatan 42
89138 Ornskoldsvik
Errors in information
Sticksonline reserves themselves for errors in the information and specifications for products within Stickonline’s product range. All pictures should be seen as illustrations and can’t be guaranteed to reproduce the product's exact appearance and characteristics. Sticksonline also reserves the right to correct any errors in specifying the amount of inventory.
Privacy Policy
In connection with your order, you consent to us storing your data in our activities to complete and provide the service that you expect. All customers are entitled to view the information that we have registered. As a customer you can request correction or removal from our customer database. If so, contact our customer service. Sticksonline will not sell or transfer any personal information to third party.
Dispute
In the event of any disputes or claims Sticksonline always follow general recommendations. These terms and conditions are to be construed in accordance with the laws of Sweden and in the event of any dispute or claim associated with these terms and conditions, that dispute or claim shall be subject to the exclusive jurisdiction of the Swedish courts. Any domestic rules in favor of the customer will however rule over the Swedish law.