FAQ, FREQUENTLY ASKED QUESTIONS

1. How do I make a return?

   
   If you want to return an item, you have the right of withdrawal within 30 days from the day you have received your order.
   
   Fill in the return form and pack the goods in a suitable box and attach the return form. Stick the return address label on the box and hand it in to your nearest DHL service point. You can also return the item by handing it in at our store in Örnsköldsvik.
   
   When you return goods by post, it is you as a customer who pays the return shipping and is responsible for the item until it has arrived. We therefore recommend that you pack well and always send your package traceable and notify our customer service that your return is on its way. Once we receive your goods, a refund will be made to your account within 14 days.

3. How will my money be refunded?

   Once we receive your return, you will receive a confirmation email. Refund/update of invoice will be made within 5 working days of receiving the email.
   
   
   

4. How do I complain about a product?

   Should something be damaged when you receive your package, we undertake to remedy the defect free of charge by replacing with a new item. It is important that you contact the store, sticksonline@sport77.se, as soon as possible after the error is discovered, but no later than 8 days after you receive your package. Enter the order number and reason for complaint in your email so we have an easier time handling your case.
   
   

4. I want to exchange a product, how do I do it?

   Place a new order for the product you want to exchange and return the incorrect one according to point 1 above.
   
   

5. How do I know that you have received my order?

   You will receive your order confirmation within 24 hours to the email address you used to place the order. If it's been more than 48 hours and you still haven't received a confirmation, please contact our customer service - we'll be happy to help you.
   
   
   

6. Where is my parcel?

   As soon as your package is dispatched from our warehouse in Sweden, you will receive an email with a tracking link where you can follow your order and see when it arrives at your address. Don't forget to check your junk mail as it can sometimes end up there. If you haven't received your tracking link within a couple of days of order confirmation, contact us and we'll help you track it down!
   
   
   

7. I accidentally wrote the wrong delivery address, can I change it?

   Always double-check your address before finalizing an order. If you have accidentally entered the wrong address, please contact us.